Frequently Asked Questions - RISE Festival

Pass Info

What do I get with my pass?

Each RISE pass comes with 2 lanterns, a marker for your lantern, and a cushion. You will pick up your guest kit right after you enter the venue. Each person entering the festival is required to have their own pass.

Silver Pass:
The Silver Pass includes the Sky Lantern Ceremony, Two Music Stages in the Desert, Six Musical Performances Each Night, Two Sky Lanterns, Desert Cushion, Unlimited Water Refills, Access to the Meditation Halos, Art from World Famous Artists.

Gold Pass:
The Gold Pass includes all of the benefits of the Silver Pass plus Expedited Event Entry and Access to the RISE Desert Clubs. The Gold Pass price is inclusive of a $100 tax-deductible donation to the RISE Arts Foundation.

Emerald Pass:
The Emerald Pass includes all of the benefits of the Gold Pass plus Reserved VIP Seating at The Compass, Access to the Compass VIP Havens, and Complimentary Gourmet Food. The Emerald Pass price is inclusive of a $300 tax-deductible donation to the RISE Arts Foundation.

Diamond Pass:
The Diamond Pass includes all of the benefits of the Emerald Pass plus Access to the Horizon VIP Private Retreats. The Diamond Pass price is inclusive of a $600 tax-deductible donation to the RISE Arts Foundation.

How will I receive my pass?

Passes will be electronically delivered via email at the time of purchase.

You can resend your order email in your Events.com account with the following steps:

  1. Log-in to Events.com. If you don’t have an account, select “sign-up” and use the same email as listed on your registration
  2. Wait for your event tabs to load and find the event you need.
  3. Click on MANAGE EVENT.
  4. You can resend the original order information by clicking on the Order # (highlighted in blue) and selecting RESEND ORDER EMAIL.

This will send an email automatically to the email address on file (be sure to check your junk folder if you don’t receive it in your inbox within a couple minutes).

Can I get a refund?

Passes are non-refundable, except in cases of inclement weather as specified below.

What happens in the case of inclement weather?

Our passes are insured by Adventure Advocates for one of two scenarios:

  • If the entire event day is canceled due to weather, you will be refunded 100% of your pass price.
  • If we aren’t able to release lanterns, you will be refunded 50% of the price of your passes.

This coverage is an agreement between the RISE pass purchaser and Adventure Advocates and is paid for out of your pass processing fee. Full terms of this insurance are explained in your RISE pass waiver.

Do you have Event Cancellation Insurance

Our passes are insured by Adventure Advocates for one of two scenarios:

  • If the entire event day is canceled due to weather, you will be refunded 100% of your pass price.
  • If we aren’t able to release lanterns, you will be refunded 50% of the price of your passes.

Does one pass get me into both nights?

No. Each night requires a pass. You must purchase a pass for the specific night you wish to attend.

Are passes transferable to a different night?

No. Passes may not be transferred to a different night.

Are RISE passes available for purchase on third-party vendor/reseller sites?

All sales are final. Aside from the inclement weather policy, as noted above, RISE does not offer refunds or exchanges. Please be aware that pass resellers and scalpers use the RISE name to sell overpriced and invalid passes. We recommend that you only purchase authentic RISE passes online through www.risefestival.com and our ticketing partner events.com. We are not able to honor the refund for inclement weather unless your passes are purchased directly from RISE or our authorized partners.

ARE CHILDREN ALLOWED IN AREAS RESERVED FOR GOLD, PLATINUM, AND DIAMOND PASS HOLDERS

Yes, when accompanied by an adult with the appropriate RISE pass, all children 12 and under may enter the areas reserved for Gold, Platinum, and Diamond Pass holders except the Horizon VIP Private Retreats.

TRANSPORTATION & ACCOMMODATIONS

What is the address of the event?

RISE is held roughly 20 miles south of Las Vegas at the Jean Dry Lake Bed near Jean, NV. Please follow these instructions to get to the event: If coming from California driving North on I-15, take Exit 12 for Jean Goodsprings and follow signage and traffic management to Jean Dry Lakebed. If coming from downtown Las Vegas driving South on I-15, take Exit 25 for Sloan and follow signage and traffic management to Jean Dry Lakebed.

How do I purchase a parking pass?

Parking passes are available for purchase at the time you purchase your RISE event pass.

How do I purchase a shuttle pass?

You will have an option to add a shuttle pass to your order when you purchase your RISE event pass.

If you have already purchased your pass and would like to add a shuttle pass, please follow these steps:

  1. Log in to Events.com. If you don’t have an account, select “Sign Up” and use the same email as listed on your registration or pass
  2. Wait for your event tabs to load, and find your RISE Registration
  3. Click “View Order”
  4. Click the “MANAGE TICKET” button next to your Pass Number and select “Edit Information”
  5. Follow on-screen instructions to purchase or modify your shuttle passes

Is there camping on-site?

We currently do not allow camping at the event.

Can I take an Uber or a Lyft to and from the event?

Due to the remote location of the RISE event, vehicles from Uber, Lyft, or other ride share companies of any type are not allowed. Please purchase RISE parking or a RISE shuttle pass instead.

General Info

Are the lanterns safe?

Yes. However, with any open flame, there is a possibility to burn yourself or others if you aren’t careful when lighting and releasing your lanterns. Please exercise caution and remember that RISE is an outdoor event in the desert with many risks from the weather and the natural environment.

Are the lanterns biodegradable?

The lanterns are 100% biodegradable. We will recover 100% of the lanterns, plus any additional litter found in the landing area, as part of our commitment to leaving the area better than we found it.

Can I buy extra lanterns?

Extra lanterns can be purchased at any RISE merchandise tent at the venue while supplies last. Please be aware that for safety and environmental reasons, lanterns cannot be taken home.

Can I write on my sky lantern?

Absolutely. RISE becomes more meaningful when you personalize your lanterns. Inscribe them with a message, prayer, or resolution. We’ll provide you with the right type of markers that won’t damage lanterns in the process.

Can I light my lanterns if I’m attending alone?

Yes, but you’ll need to be friendly and recruit someone sitting near you to help. The lanterns require 2-3 people to launch.

Are animals allowed?

Only trained service animals are permitted.

Rules:
NO emotional support animals, therapy animals, or companion animals.

Pets are NOT allowed and will be turned away.

Legitimate service animals that are properly trained and under the responsible care of their owners will be provided with the appropriate credentials.

Service animals must remain by the handler’s side at all times and must be harnessed and leashed unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

Anyone bringing a service animal will be responsible and liable for any damage or injury caused by the animal.

All animals should have legally required vaccinations (which may need to be verified).

Am I allowed to bring my own food and beverages?

Unopened, sealed outside water is permitted. Coolers and large bags are not permitted. No alcoholic beverages will be permitted from outside of the venue. Food and alcoholic beverages will be available for purchase at the venue.

What can I bring to the event?

We do not allow any blankets, chairs, coolers, wagons, pillows, or umbrellas as these items are tripping and fire hazards. Drones, drugs, alcohol, weapons, and outside food or drinks are not allowed except for sealed bottled water. You may bring small bags and backpacks, but all will be searched upon check-in for drugs, alcohol, vapes of any kind, outside food or beverages, weapons, or any other hazardous or prohibited items. Please keep in mind that RISE is held on federal land, therefore federal drug and alcohol laws apply at the venue.

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