Questions & Answers

FAQ

Frequently
Asked
Questions

FAQ

01

How do I purchase a shuttle pass?

You will have an option to add a shuttle pass to your order when you purchase your event ticket.

If you have already purchased your ticket and would like to add a shuttle pass please follow these steps:

1. Log in to Events.com. If you don’t have an account, select “Sign Up” and use the same email as listed on your registration or ticket
2. Wait for your event tabs to load and find your RiSE Registration
3. Click "View Order”
4. Click the "MANAGE TICKET" button next to your Ticket Number and select "Edit Information"
4. Follow on screen instructions to purchase or modify your shuttle passes

FAQ

02

How do I purchase a parking pass?

Parking hang tags have already been mailed.

If you would like to arrive by car and have not already purchased a parking pass you may pay $30 cash for parking on-site. To expedite the flow of traffic, please have exact change ready and in hand when you arrive.

FAQ

03

What do I get with my ticket?

Each ticket comes with 2 lanterns, a marker for your lantern, and a sitting mat. You will pick up your participant kit right after you enter the ticket gates. Each person entering the festival is required to have their own ticket.

FAQ

04

Are the lanterns safe?

Yes. But with any open flame, there is a possibility to burn yourself if you aren’t careful when lighting and releasing your lanterns. Please use caution.

FAQ

05

Are the lanterns biodegradable?

The lanterns are 100% biodegradable. We will recover 100% of the lanterns plus any additional litter we find in the landing area as part of our commitment to leaving the area better than we found it.

FAQ

06

Can I buy extra lanterns?

Extra lanterns can be purchased at registration for $12 and at the venue for $15 while supplies last. Please be aware that for safety and environmental reasons lanterns can not be taken home.

FAQ

07

Can I write on my sky lantern?

Absolutely. RiSE becomes more meaningful when you make your lanterns personal. Inscribe them with a message, prayer, or resolution. We’ll provide you with the right type of markers that won't damaged in the process.

FAQ

08

Can I light my lanterns if I’m attending alone?

Yes, but you’ll need to be friendly and recruit someone sitting near you to help. The lanterns require 2-3 people to launch.

FAQ

09

Is there camping on-site?

We currently do not allow camping at the event.

FAQ

10

Are animals allowed?

No animals are allowed except for service animals that come with the proper identification and paperwork.

FAQ

11

What happens in the case of inclement weather?

If there is rain or sustained winds over 10 mph, the lantern release may be delayed and possibly cancelled. In the event that we have to cancel the event before opening the gates, participants will be refunded for the tickets (less ticketing and processing fees). If we are unable to release the sky lanterns, participants will receive a 50% refund of the ticket price (less ticketing and processing fees). Please note that we are not able to provide any refunds for tickets that are purchased from 3rd party resellers. If you choose, you can also purchase weather cancellation protection which will ensure you get a full refund of your ticket (less fees) if the lantern portion is cancelled.

FAQ

12

What can I bring to the event?

We do not allow any blankets, chairs, coolers, strollers, tripods, wagons, pillows, umbrellas. These items are tripping and fire hazards. Drones, large cameras (anything larger than a digital SLR) and outside food or drinks are not allowed except for bottled water. (Water stations will not be available this year, due to COVID protocols). You may bring small bags and backpacks but all will be searched upon check-in for any drugs, alcohol, vapes of any kind, outside food or beverage, weapons or any other hazardous or prohibited items. Please keep in mind that RiSE is held on federal land, therefore federal drug and alcohol laws apply at the venue.

FAQ

13

Am I allowed to bring my own food and beverages?

Outside water is permitted. You are also permitted to bring in small snacks that can fit in a small bag. Coolers and large bags are not permitted. No alcoholic beverages will be permitted from outside of the venue. Food and alcoholic beverages will be available for purchase at the venue.

FAQ

14

How will I receive my ticket?

Tickets will be electronically delivered VIA email at the time of purchase.

You can resend your order email in your Events.com account with the following steps:
1. Log-in to Events.com. If you don't have an account, select "sign-up" and use the same email as listed on your registration
2. Wait for your event tabs to load and find the event you need.
3. Click on MANAGE EVENT.
4. You can resend the original order information by clicking on the Order # (highlighted in blue) and selecting RESEND ORDER EMAIL.

This will send an email automatically to the email address on file (be sure to check your junk folder if you don't receive it in your inbox within a couple minutes).

FAQ

15

Can I get a refund?

We are not able to perform any refunds other than for inclement weather as specified above. However, tickets are transferable if you wish to sell them. The name on the ticket is inconsequential.

FAQ

16

Does one ticket get me into both nights?

No. Each night is a separate, but same, event and requires a ticket. You must purchase a ticket for the night you wish to come.

FAQ

17

Are tickets transferable to a different night or section?

We are not able to transfer tickets to different nights or sections.

FAQ

18

Are RiSE tickets available for purchase on third-party vendor/reseller sites?

All sales are final. Aside from the inclement weather policy, as noted above, RiSE does not offer refunds or exchanges. Be aware that ticket resellers and scalpers use the RiSE name to sell overpriced and invalid tickets. We recommend that you only purchase authentic tickets online through risefestival.com and our ticket processing partner events.com. We are not able to honor the refund for inclement weather unless your tickets are purchased directly from RiSE or our ticketing partner.

FAQ

19

What is the address of the event?

Because the event is held in the middle of the desert, there isn't a physical address. However, you can follow these instructions to get to the event: If approaching from the South on I-15 (i.e. coming from California), take exit 12 for Jean Goodsprings and follow signage and traffic management to Jean Dry Lakebed. If approaching from the North on I-15 (i.e. coming from downtown Las Vegas), take exit 25 for Sloan and follow signage and traffic management to Jean Dry Lakebed.

FAQ

20

Can I take an Uber or a Lyft to and from the event?

Because of the remote location of the event, Ubers, Lyfts or rideshares of any type are not allowed. Please purchase parking or a shuttle pass.

  • 01How do I purchase a shuttle pass?

    You will have an option to add a shuttle pass to your order when you purchase your event ticket.

    If you have already purchased your ticket and would like to add a shuttle pass please follow these steps:

    1. Log in to Events.com. If you don’t have an account, select “Sign Up” and use the same email as listed on your registration or ticket
    2. Wait for your event tabs to load and find your RiSE Registration
    3. Click "View Order”
    4. Click the "MANAGE TICKET" button next to your Ticket Number and select "Edit Information"
    4. Follow on screen instructions to purchase or modify your shuttle passes

  • 02How do I purchase a parking pass?

    Parking hang tags have already been mailed.

    If you would like to arrive by car and have not already purchased a parking pass you may pay $30 cash for parking on-site. To expedite the flow of traffic, please have exact change ready and in hand when you arrive.

  • 03What do I get with my ticket?

    Each ticket comes with 2 lanterns, a marker for your lantern, and a sitting mat. You will pick up your participant kit right after you enter the ticket gates. Each person entering the festival is required to have their own ticket.

  • 04Are the lanterns safe?

    Yes. But with any open flame, there is a possibility to burn yourself if you aren’t careful when lighting and releasing your lanterns. Please use caution.

  • 05Are the lanterns biodegradable?

    The lanterns are 100% biodegradable. We will recover 100% of the lanterns plus any additional litter we find in the landing area as part of our commitment to leaving the area better than we found it.

  • 06Can I buy extra lanterns?

    Extra lanterns can be purchased at registration for $12 and at the venue for $15 while supplies last. Please be aware that for safety and environmental reasons lanterns can not be taken home.

  • 07Can I write on my sky lantern?

    Absolutely. RiSE becomes more meaningful when you make your lanterns personal. Inscribe them with a message, prayer, or resolution. We’ll provide you with the right type of markers that won't damaged in the process.

  • 08Can I light my lanterns if I’m attending alone?

    Yes, but you’ll need to be friendly and recruit someone sitting near you to help. The lanterns require 2-3 people to launch.

  • 09Is there camping on-site?

    We currently do not allow camping at the event.

  • 10Are animals allowed?

    No animals are allowed except for service animals that come with the proper identification and paperwork.

  • 11What happens in the case of inclement weather?

    If there is rain or sustained winds over 10 mph, the lantern release may be delayed and possibly cancelled. In the event that we have to cancel the event before opening the gates, participants will be refunded for the tickets (less ticketing and processing fees). If we are unable to release the sky lanterns, participants will receive a 50% refund of the ticket price (less ticketing and processing fees). Please note that we are not able to provide any refunds for tickets that are purchased from 3rd party resellers. If you choose, you can also purchase weather cancellation protection which will ensure you get a full refund of your ticket (less fees) if the lantern portion is cancelled.

  • 12What can I bring to the event?

    We do not allow any blankets, chairs, coolers, strollers, tripods, wagons, pillows, umbrellas. These items are tripping and fire hazards. Drones, large cameras (anything larger than a digital SLR) and outside food or drinks are not allowed except for bottled water. (Water stations will not be available this year, due to COVID protocols). You may bring small bags and backpacks but all will be searched upon check-in for any drugs, alcohol, vapes of any kind, outside food or beverage, weapons or any other hazardous or prohibited items. Please keep in mind that RiSE is held on federal land, therefore federal drug and alcohol laws apply at the venue.

  • 13Am I allowed to bring my own food and beverages?

    Outside water is permitted. You are also permitted to bring in small snacks that can fit in a small bag. Coolers and large bags are not permitted. No alcoholic beverages will be permitted from outside of the venue. Food and alcoholic beverages will be available for purchase at the venue.

  • 14How will I receive my ticket?

    Tickets will be electronically delivered VIA email at the time of purchase.

    You can resend your order email in your Events.com account with the following steps:
    1. Log-in to Events.com. If you don't have an account, select "sign-up" and use the same email as listed on your registration
    2. Wait for your event tabs to load and find the event you need.
    3. Click on MANAGE EVENT.
    4. You can resend the original order information by clicking on the Order # (highlighted in blue) and selecting RESEND ORDER EMAIL.

    This will send an email automatically to the email address on file (be sure to check your junk folder if you don't receive it in your inbox within a couple minutes).

  • 15Can I get a refund?

    We are not able to perform any refunds other than for inclement weather as specified above. However, tickets are transferable if you wish to sell them. The name on the ticket is inconsequential.

  • 16Does one ticket get me into both nights?

    No. Each night is a separate, but same, event and requires a ticket. You must purchase a ticket for the night you wish to come.

  • 17Are tickets transferable to a different night or section?

    We are not able to transfer tickets to different nights or sections.

  • 18Are RiSE tickets available for purchase on third-party vendor/reseller sites?

    All sales are final. Aside from the inclement weather policy, as noted above, RiSE does not offer refunds or exchanges. Be aware that ticket resellers and scalpers use the RiSE name to sell overpriced and invalid tickets. We recommend that you only purchase authentic tickets online through risefestival.com and our ticket processing partner events.com. We are not able to honor the refund for inclement weather unless your tickets are purchased directly from RiSE or our ticketing partner.

  • 19What is the address of the event?

    Because the event is held in the middle of the desert, there isn't a physical address. However, you can follow these instructions to get to the event: If approaching from the South on I-15 (i.e. coming from California), take exit 12 for Jean Goodsprings and follow signage and traffic management to Jean Dry Lakebed. If approaching from the North on I-15 (i.e. coming from downtown Las Vegas), take exit 25 for Sloan and follow signage and traffic management to Jean Dry Lakebed.

  • 20Can I take an Uber or a Lyft to and from the event?

    Because of the remote location of the event, Ubers, Lyfts or rideshares of any type are not allowed. Please purchase parking or a shuttle pass.

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