Questions & Answers

FAQ

Frequently
Asked
Questions

FAQ

01

Do you offer a ticket payment plan?

Yes! You can now reserve your tickets for RiSE 2020 for only $29 per ticket, plus a $10 financing fee. This will reserve your spot prior to the event selling out. The down payment and all of the processing fees are collected upfront, Then, in February, only the remaining balance of the ticket will be charged to your credit card. Please note that the full price of transportation and additional purchase options will be charged upfront, but you can always opt to add those items at a later date if that is easier for you.

FAQ

02

What do I get with my ticket?

Each ticket comes with 2 lanterns, a marker for your lantern, and a sitting mat. You will pick up your participant kit right after you enter the ticket gates. Each person entering the festival is required to have their own ticket.

FAQ

03

Are the lanterns safe?

Yes. But with any open flame, there is a possibility to burn yourself if you aren’t careful when lighting and releasing your lanterns.

FAQ

04

Are the lanterns biodegradable?

The lanterns are 100% biodegradable. We will recover 100% of the lanterns plus any additional litter we find in the landing area as part of our commitment to leaving the area better than we found it.

FAQ

05

Can I buy extra lanterns?

Extra lanterns can be purchased at registration for $12 and at the venue for $15 while supplies last. Please be aware that for safety and environmental reasons lanterns can not be taken home.

FAQ

06

Can I write on my sky lantern?

Absolutely. RiSE becomes more meaningful when you make your lanterns personal. Inscribe them with a message, prayer, or resolution. We’ll provide you with the right type of markers that won't damaged in the process.

FAQ

07

Can I light my lanterns if I’m attending alone?

Yes, but you’ll need to be friendly and recruit someone sitting near you to help. The lanterns require 2-3 people to launch.

FAQ

08

Is there camping on-site?

We currently do not allow camping at the event, but we are working towards the addition of a luxury camp as part of the event. Details will be added as they are available.

FAQ

09

Are animals allowed?

No animals are allowed except for service animals that come with the proper identification and paperwork.

FAQ

10

What happens in the case of inclement weather?

If there is rain or sustained winds over 10 mph, the lantern release may be delayed and possibly cancelled. In the event that we have to cancel the event before opening the gates, participants will be refunded for the tickets (less ticketing and processing fees). If we are unable to release the sky lanterns, participants will receive a 50% refund of the ticket price (less ticketing and processing fees). Please note that we are not able to provide any refunds for tickets that are purchased from 3rd party resellers. If you choose, you can also purchase weather cancellation protection which will ensure you get a full refund of your ticket (less fees) if the event is cancelled.

FAQ

11

What can I bring to the event?

We do not allow any blankets, chairs, coolers, strollers, tripods, wagons, pillows, umbrellas. These items are tripping and fire hazards. Drones, large cameras (anything larger than a digital SLR) and outside food or drinks are not allowed except for bottled water. You may bring small bags and backpacks but all will be searched upon check-in for any drugs, alcohol, vapes of any kind, outside food or beverage, weapons or any other hazardous or prohibited items. Please keep in mind that RiSE is held on federal land, therefore federal drug and alcohol laws apply at the venue.

FAQ

12

Am I allowed to bring my own food and beverages?

Outside water is permitted. You are also permitted to bring in small snacks that can fit in a small bag. Coolers and large bags are not permitted. No alcoholic beverages will be permitted from outside of the venue. Food and alcoholic beverages will be available for purchase at the venue.

FAQ

13

How will I receive my ticket?

Tickets will be electronically delivered VIA email at the time of purchase.

FAQ

14

Can I get a refund?

We are not able to perform any refunds other than for inclement weather as specified above. However, tickets are transferable if you wish to sell them. The name on the ticket is inconsequential.

FAQ

15

Does one ticket get me into both nights?

No. Each night is a separate, but same, event and requires a ticket. You must purchase a ticket for the night you wish to come.

FAQ

16

Are tickets transferable to a different night or section?

We are not able to transfer tickets to different nights or sections.

FAQ

17

Are RiSE tickets available for purchase on third-party vendor/reseller sites?

All sales are final. Aside from the inclement weather policy, as noted above, RiSE does not offer refunds or exchanges. Be aware that ticket resellers and scalpers use the RiSE name to sell overpriced and invalid tickets. We recommend that you only purchase authentic tickets online through risefestival.com and our ticket processing partner events.com. We are not able to honor the refund for inclement weather unless your tickets are purchased directly from RiSE or our ticketing partner.

FAQ

18

What is the address of the event?

Because the event is held in the middle of the desert, there isn't a physical address. However, you can follow these instructions to get to the event: If approaching from the South on I-15 (i.e. coming from California), take exit 12 for Jean Goodsprings and follow signage and traffic management to Jean Dry Lakebed. If approaching from the North on I-15 (i.e. coming from downtown Las Vegas), take exit 25 for Sloan and follow signage and traffic management to Jean Dry Lakebed.

FAQ

19

Can I take an Uber or a Lyft to and from the event?

Because of the remote location of the event, Ubers, Lyfts or rideshares of any type are not allowed. Please purchase parking or a shuttle pass.

  • 01Do you offer a ticket payment plan?

    Yes! You can now reserve your tickets for RiSE 2020 for only $29 per ticket, plus a $10 financing fee. This will reserve your spot prior to the event selling out. The down payment and all of the processing fees are collected upfront, Then, in February, only the remaining balance of the ticket will be charged to your credit card. Please note that the full price of transportation and additional purchase options will be charged upfront, but you can always opt to add those items at a later date if that is easier for you.

  • 02What do I get with my ticket?

    Each ticket comes with 2 lanterns, a marker for your lantern, and a sitting mat. You will pick up your participant kit right after you enter the ticket gates. Each person entering the festival is required to have their own ticket.

  • 03Are the lanterns safe?

    Yes. But with any open flame, there is a possibility to burn yourself if you aren’t careful when lighting and releasing your lanterns.

  • 04Are the lanterns biodegradable?

    The lanterns are 100% biodegradable. We will recover 100% of the lanterns plus any additional litter we find in the landing area as part of our commitment to leaving the area better than we found it.

  • 05Can I buy extra lanterns?

    Extra lanterns can be purchased at registration for $12 and at the venue for $15 while supplies last. Please be aware that for safety and environmental reasons lanterns can not be taken home.

  • 06Can I write on my sky lantern?

    Absolutely. RiSE becomes more meaningful when you make your lanterns personal. Inscribe them with a message, prayer, or resolution. We’ll provide you with the right type of markers that won't damaged in the process.

  • 07Can I light my lanterns if I’m attending alone?

    Yes, but you’ll need to be friendly and recruit someone sitting near you to help. The lanterns require 2-3 people to launch.

  • 08Is there camping on-site?

    We currently do not allow camping at the event, but we are working towards the addition of a luxury camp as part of the event. Details will be added as they are available.

  • 09Are animals allowed?

    No animals are allowed except for service animals that come with the proper identification and paperwork.

  • 10What happens in the case of inclement weather?

    If there is rain or sustained winds over 10 mph, the lantern release may be delayed and possibly cancelled. In the event that we have to cancel the event before opening the gates, participants will be refunded for the tickets (less ticketing and processing fees). If we are unable to release the sky lanterns, participants will receive a 50% refund of the ticket price (less ticketing and processing fees). Please note that we are not able to provide any refunds for tickets that are purchased from 3rd party resellers. If you choose, you can also purchase weather cancellation protection which will ensure you get a full refund of your ticket (less fees) if the event is cancelled.

  • 11What can I bring to the event?

    We do not allow any blankets, chairs, coolers, strollers, tripods, wagons, pillows, umbrellas. These items are tripping and fire hazards. Drones, large cameras (anything larger than a digital SLR) and outside food or drinks are not allowed except for bottled water. You may bring small bags and backpacks but all will be searched upon check-in for any drugs, alcohol, vapes of any kind, outside food or beverage, weapons or any other hazardous or prohibited items. Please keep in mind that RiSE is held on federal land, therefore federal drug and alcohol laws apply at the venue.

  • 12Am I allowed to bring my own food and beverages?

    Outside water is permitted. You are also permitted to bring in small snacks that can fit in a small bag. Coolers and large bags are not permitted. No alcoholic beverages will be permitted from outside of the venue. Food and alcoholic beverages will be available for purchase at the venue.

  • 13How will I receive my ticket?

    Tickets will be electronically delivered VIA email at the time of purchase.

  • 14Can I get a refund?

    We are not able to perform any refunds other than for inclement weather as specified above. However, tickets are transferable if you wish to sell them. The name on the ticket is inconsequential.

  • 15Does one ticket get me into both nights?

    No. Each night is a separate, but same, event and requires a ticket. You must purchase a ticket for the night you wish to come.

  • 16Are tickets transferable to a different night or section?

    We are not able to transfer tickets to different nights or sections.

  • 17Are RiSE tickets available for purchase on third-party vendor/reseller sites?

    All sales are final. Aside from the inclement weather policy, as noted above, RiSE does not offer refunds or exchanges. Be aware that ticket resellers and scalpers use the RiSE name to sell overpriced and invalid tickets. We recommend that you only purchase authentic tickets online through risefestival.com and our ticket processing partner events.com. We are not able to honor the refund for inclement weather unless your tickets are purchased directly from RiSE or our ticketing partner.

  • 18What is the address of the event?

    Because the event is held in the middle of the desert, there isn't a physical address. However, you can follow these instructions to get to the event: If approaching from the South on I-15 (i.e. coming from California), take exit 12 for Jean Goodsprings and follow signage and traffic management to Jean Dry Lakebed. If approaching from the North on I-15 (i.e. coming from downtown Las Vegas), take exit 25 for Sloan and follow signage and traffic management to Jean Dry Lakebed.

  • 19Can I take an Uber or a Lyft to and from the event?

    Because of the remote location of the event, Ubers, Lyfts or rideshares of any type are not allowed. Please purchase parking or a shuttle pass.

Need Help?

Need more information than whats listed?

Click Here
Buy Tickets